ImproveWell

Innovation is essential in driving any organisation forward. But innovation is not just about the big, ground-breaking ideas – small incremental improvements to a current way of working are as important. Indeed, WHO defines health innovation as ‘a new or improved solution with the transformative ability to accelerate positive health impact’; and IBM states that ‘any developments, simple or complex, that lead to improvements in health outcomes and patient experiences are healthcare innovations.’

ImproveWell recognises that those on the front-line are best-placed to understand the challenges faced everyday and to develop solutions. From micro improvements to breakthrough redesign, they are natural innovators.

ImproveWell drives innovation by providing a platform for the frontline to submit ideas for innovation and improvement 24/7. It creates a space to discuss or refine innovation ideas collaboratively, and keeps everyone up to date with progress and implementation.  From simple time- or cost-saving solutions to the large-scale evolution of a service or the implementation of a new technology to deliver better clinical care, now everyone can take part in innovation.

The award-winning solution is grounded in three principles:

• those at the frontline are best-placed to improve the systems around them;
• giving staff a voice and the agency to find solutions to the challenges they face is fundamental to building a collaborative, motivated and resilient workforce;
• and a happier workforce leads to better patient outcomes.

Developed in partnership with healthcare organisations, ImproveWell’s evidence-based feedback systems offer a platform for people to drive innovation, together. 24/7 everyone can:

• suggest ideas for improvement;
• share how their workday is going;
• and complete tailored pulse surveys.

Insights from wider stakeholder groups can also be gathered via a customisable online portal.  An intelligent data dashboard helps group and organisational leads to capture real-time data, track workforce sentiment, prioritise quality innovation efforts, measure change and publish reports to complete the feedback loop.

ImproveWell creates the right environment for workforce wellbeing and a culture of innovation in health and care organisations. ImproveWell operates on a SaaS annual licence, tiered based on the size of the target workforce.

Its main features include:

– Idea Hub: gather ideas for improvement, discuss or refine collaboratively, and keep everyone up to date with progress and implementation.

– Sentiment Tracker: boost morale and wellbeing at work with real-time insights, by asking colleagues how their workday is going.

– Pulse Surveys: understand what matters and see where improvements are needed with swift and straightforward survey creation.

– ImproveWell Insights: capture real-time feedback from expert patients, regular service users or partner organisations via a customisable online portal.

– Data Dashboards: detect trends and pressure points, prioritise improvement efforts, measure change and publish reports to close the feedback loop.

– Continuous Coaching: Customer Success Team provide ongoing consultation, with specialist insight, workshops, training, support materials and more.

– Community of Improvers: collaborate with similar organisations in the ImproveWell network and benefit from aggregated data insights.

ImproveWell has been designed specifically for a clinical setting, and the user interface has been created with simplicity in mind. Just three, simple-to-use functions ensure ease of use and widespread adoption. No tech for tech’s sake, only tech to facilitate change. ImproveWell is available via web accessible application and mobile application, making it easily accessible for all clinical and non-clinical staff.

The solution is designed to be used at a team and enterprise level and is scalable to be used across organisations of all sizes. We have facilitated implementations to organisations from <200 staff members to >10,000. The solution can be on a service level, trust wide or system basis.

The result is:

1. Improved staff experience and culture – a happier, more motivated workforce leads to higher staff satisfaction, lower sickness absence rates, and reduced staff turnover.
2. Improved quality – by leveraging frontline insights and innovation, organisations enhance patient experience, achieve better outcomes, and reduce the number of errors or instances of unsafe care.
3. Operational efficiencies – optimising the use of scarce resources results in increased throughput, reduced duplication of efforts, and improved efficiency.
4. Cost savings – improved financial performance results in lower spending on agency staff, reduced costs (both in terms of staff hours saved and waste reduction), and avoidance of unnecessary expenses.